DoIT Help Desk Advisory
The DoIT Help Desk is experiencing high call volumes. We appreciate your patience. For immediate answers to most questions, please search our Knowledgebase.
Please use email for non-urgent issues to leave phones open for urgent teaching and learning issues.
IT never sleeps. There’s always news to share. Here’s the latest from our digital campus and beyond.
UW–Madison now has a formal institutional data policy. The policy takes effect Jan 1, 2021 and establishes minimum requirements for the management and stewardship of institutional data resources. Continue Reading UW–Madison Institutional Data Policy Issued
In order to achieve a human-touch level of individualized support, the online undergraduate degree program is implementing the high-tech Salesforce CRM system. Continue Reading High-Touch, High-Tech: How UW–Madison Online Is Using a CRM to Support Learners
Place your meeting participants into smaller groups; assign other meeting participants to share host-level privileges. Continue Reading Webex adds Breakout sessions and Co-host role
Share how you have prepared, adapted, communicated and executed during change at the Information and Technology Leadership Conference on Dec 1, 2020. Continue Reading ITLC now accepting presentation proposals
For faculty, staff and students. Tips and tricks for your Zoom meetings. Four 1‑hour sessions. What to do before your meeting: Oct 2, 6. Smoothly run a meeting: Sept 30, Oct 14. Continue Reading Attend a Virtual UW–Madison Zoom Training Session
LastPass Premium is a password manager that eliminates the need for you to remember multiple usernames and passwords.
Continue Reading Students: End your password struggles with LastPass Premium
Free online presentations run through Oct 7. Wednesdays, noon-1pm. Learn more and register. Continue Reading Register for Cybersecurity Forward virtual presentations
InfoLabs are reopening for fall with reduced locations and services. A new service temporarily allows students to access InfoLab software remotely. Continue Reading InfoLabs open with reduced services, but new alternative available
An extended outage is needed to complete this migration. See a list of affected applications. Continue Reading Important upgrade: Oracle UWP1 database migration Sept 27
Keep your information private and protect your digital identity. Enroll now to make sure you don’t lose access to your UW–Madison online content. Continue Reading Deadline extended: New students must enroll in multi-factor authentication before Sept 30
Kaltura MediaSpace and the Kaltura Canvas integration are experiencing intermittent issues that may prompt instructors to consider using Webex, Zoom, Canvas or Google Drive as a temporary alternative. Continue Reading Kaltura MediaSpace Alternatives Available
Students: Improve the quality of your digital environment by joining the Student Experience Advisory Panel. Continue Reading Help us make a better, more inclusive digital campus for UW–Madison
Campus IT Events
- September 29Honorlock TrainingHow to get the most out of automated proctoring9:00 AM
- September 30